Seasonal Customer Service Representative

We are looking for ridiculously passionate people who share our love of plants and are obsessed with the success of co-workers and customers. Ideal candidates will show up for work fresh and focused with an enthusiastic attitude and a ridiculous passion for learning.

This position offers seasonal, full-time or part-time hours. Weekend availability preferred.

Pay Range

$16-$18 per hour

This hourly, non-exempt role pay range represents the expected starting rate for this position. Actual pay will be based on factors such as skills, experience, and internal equity.

Schedule

  • Seasonal, 4 – 6 weeks
  • Full-time or part-time hours
  • Weekend and evening availability preferred
  • Overtime available

Why You'll Love This Role

As a Seasonal Customer Service team member at Tonkadale, you are often the first and last impression our customers experience. You’ll support front-of-house operations by welcoming guests, assisting with purchases, and keeping things running smoothly during our busiest seasons. This role is fast-paced, people-focused, and ideal for someone who enjoys exceptional, on-brand customer service.

You will play an important role in bringing Tonkadale’s values to life through warmth, efficiency, and ridiculous passion.

What You Offer

  • Garden center or retail experience preferred but not required.
  • A passion for plants and gardening.
  • Comfortable using basic technology and point-of-sale systems.
  • Effective communication skills.
  • Able to respond to basic customer concerns with the support of leaders.
  • Strong organizational skills and the ability to follow written and verbal instructions.
  • Desire to work independently and as part of a team.
  • A positive, friendly, can-do attitude that lifts people around you
  • Comfort working in a fast-paced, ever-changing environment
  • An approachable presence with customers, teammates, and leaders

What We Offer

  • A team that values breathtaking beauty where all people feel cared for.
  • Opportunities to contribute behind the scenes and in customer-facing moments.
  • Ongoing learning through Employee Education Sessions.
  • 401(k) with company match (eligibility after 90 days of employment)
  • Tonkadale apparel and work gear

  • Employee discount, 20% off year 1, 40% year 2 or after 1 year of employment

Key Responsibilities

  • Greet customers warmly and provide friendly, attentive service.
  • Accurately process transactions through point-of-sale systems
  • Assist with curbside order fulfillment and customer pickup
  • Communicate Tonkadale policies clearly and respectfully
  • Respond to basic customer questions or concerns with leader support
  • Maintain a clean, organized, and welcoming front-end workspace
  • Pitch in with general store support tasks such as cleaning, pricing, or light projects as needed
  • Follow established procedures, safety guidelines, and team expectations

Required Qualificaitons

  • Ability to perform essential job functions with or without reasonable accommodation.
  • Ability to meet attendance and scheduling requirements.
  • Dress code adherence

Knowledge and skills

  • Garden center or retail experience preferred but not required.
  • A passion for plants and gardening.
  • Comfortable using basic technology and point-of-sale systems.
  • Effective communication skills.
  • Able to respond to basic customer concerns with the support of leaders.
  • Basic organizational skills and ability to follow written and verbal instructions.
  • Ability to work independently and as part of a team.

Physical requirements

This is a hands-on, active role that requires being on your feet for most of the workday. The position involves lifting and carrying 10–25 pounds repetitively, bending, reaching, pushing and pulling carts, and handling plant materials. This role requires the ability to work in hot, humid greenhouse conditions as well as varying outdoor weather conditions, and to remain hydrated throughout the shift.

Equal Employment Opportunity

We are an Equal Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, status with regard to public assistance, or any other characteristic protected by applicable federal, state, or local laws, including Minnesota Human Rights Act protections.

Disclaimer

This job posting does not necessarily describe all duties, responsibilities, or qualifications associated with this position and may be updated as business needs evolve. This document does not constitute a contract of employment or guarantee employment for any specific duration. Employment is at-will.

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