At Tonkadale, we are obsessed with your success and want you—and your plants—to thrive! We guarantee that our plants are healthy when you buy them and will do well with proper planting and care.

Please Note: All Plant Sales Are Final

To ensure the health and quality of our plants, all plant purchases are final sale. We encourage you to plan carefully and buy only what you need. Our team is happy to help you choose the right plants and quantities for your space!

Having Trouble with Your Plant? Contact Us First!

If your plant isn’t looking its best, don’t dig it up just yet! We’re here to help.

Send us a few photos and a brief description of the issue to hello@tonkadale.com before removing the plant from the ground. Our plant experts can often help diagnose the problem and guide you toward a solution.

Annuals & Indoor Plants

Annuals and indoor plants bought at full price are guaranteed for 14 days.
If one of these plants, seeds, or bulbs does not perform within that time, and it was properly cared for, we will issue store credit.

Trees & Shrubs

Trees and shrubs bought at full price are guaranteed for 90 days (not including winter months). If a hardy tree or shrub does not perform within that time, and was planted and cared for properly, we will issue store credit.

Perennials

Perennials bought at full price are guaranteed for 30 days (not including winter months).
If a hardy perennial does not perform within that time and was planted and cared for properly, we will issue store credit.

Hardgoods

Hardgoods may be returned in saleable condition within 14 days of original purchase. *Hardgoods include non-plant products such as pottery, soils, and garden accessories.

All sale items are final sale and not eligible for return or store credit.

If you need to use our guarantee, please bring us your plant, have your receipt or access to the purchase under your Tonkadale Loyalty account.

 We shall not be liable for plants that do not survive or are damaged due to improper planting or watering, incorrect plant protection, transportation, insects, branch breakage, improper garden placement, failure to blossom or other acts of nature, drought, winterkill, salt damage, and damage from animals or extreme weather.