Customer Experience Coordinator
Grow with Tonkadale!
We're looking for a people-focused leader who loves creating connections, sharing knowledge, and supporting team growth! You'll work alongside a talented, enthusiastic team of people who bring creativity, knowledge, and a shared commitment to making Tonkadale a special place to work and shop.
As the Customer Experience Coordinator, you will lead and coach our Customer Service Team, champion employee training and development, and create exceptional experiences for every customer who walks through the door. If you're a natural leader who takes initiative, inspires others, and is passionate about helping people learn, grow, and succeed, we'd love to meet you!
Pay Range
$22-$25 per hour
This hourly, non-exempt role pay range represents the expected starting rate for this position. Actual pay will be based on factors such as skills, experience, and internal equity.
Schedule
- Full-time, 40+ hours per week
- One weekend-day per week
- Overtime and schedule flexibility may be required during peak seasonal periods, particularly May and November.
- Typical shifts are 9:00 am – 5:00 pm or 10:00 am – 6:00 pm
Why You'll Love This Role
No two days are quite the same! This hands-on, fast-paced position connects customer service, team leadership, training, communication, and hands-on front-end operations.
As the Customer Experience Coordinator, you'll be at the heart of the Tonkadale experience, often shaping the first and last impressions our customers take with them. From welcoming guests and navigating busy days to coordinating onboarding and creating practical training resources, you'll have the opportunity to take initiative, solve problems, and see the impact of your work firsthand.
You'll build relationships across departments, contribute fresh ideas, and play an important role in creating a welcoming, plant-inspired experience where customers and teammates feel valued, informed, and inspired.
What You Offer
- Garden center or retail experience preferred but not required.
- A passion for plants and gardening.
- Comfortable using basic technology and point-of-sale systems.
- 2+ years of retail, customer service, or related experience.
- Experience leading, training, coaching, or developing employees.
- Strong communication, organization, and problem-solving skills.
- Ability to build relationships and create a positive team environment.
- Skilled at balancing hands-on work with training, leadership, and coordination responsibilities.
What We Offer
- A team that values breathtaking beauty where all people feel cared for.
- Opportunities to contribute behind the scenes and in customer-facing moments.
- Ongoing learning through Employee Education sessions.
- Medical and Dental Insurance; high and low-deductible plans available (plans and rates available upon request)
- 401(k) with company match (eligibility after 90 days of employment)
- Discretionary, performance-based bonuses.
- Tonkadale apparel and work gear
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Employee discount, 20% off year 1, 40% year 2 or after 1 year of employment
What You'll Do
Lead & Develop the Team
- Provide daily leadership, coaching, and support to the Customer Service Team.
- Set clear expectations and maintain Tonkadale's service standards and values.
- Recognize strong performance and address challenges with consistency and accountability.
- Foster a positive, collaborative, and growth-oriented team culture.
Train & Onboard
- Coordinate onboarding and training for new and existing team members.
- Create and maintain training materials, SOPs, and reference resources.
- Teach front-end systems, customer service best practices, and operational procedures.
- Evaluate training progress and coach employees build confidence and competence in their roles.
Champion the Customer Experience
- Set the standard for friendly, knowledgeable, and personalized customer interactions.
- Support team members in resolving customer questions and concerns.
- Navigate challenging customer situations with empathy, professionalism, and sound judgment.
- Identify opportunities to improve employee training and the customer experience.
Execute Front End Operations
- Actively participate in daily front-end operations, including registers, phones, online orders, carry-outs, and customer service.
- Coordinate staffing, breaks, and daily workflow.
- Ensure front-end procedures are executed accurately and consistently.
- Maintain organized, customer-ready workspaces.
Communicate & Collaborate
- Share important updates, product information, and operational priorities with the team.
- Facilitate training sessions, meetings, and seasonal learning opportunities.
- Partner with leaders across departments to support employee knowledge and service excellence.
Physical & Environmental Demands
This is a hands-on, active role that requires being on your feet for most of the workday. The position involves lifting and carrying 10–25 pounds repetitively, bending, reaching, pushing and pulling carts, and handling plant materials. This role requires the ability to work in hot, humid greenhouse conditions as well as varying outdoor weather conditions, and to remain hydrated throughout the shift. Ability to perform essential job functions with or without reasonable accommodation.
Equal Employment Opportunity
We are an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, status with regard to public assistance, or any other characteristic protected by applicable federal, state, or local laws, including Minnesota Human Rights Act protections.
Disclaimer
This job posting does not necessarily describe all duties, responsibilities, or qualifications associated with this position and may be updated as business needs evolve. This document does not constitute a contract of employment or guarantee employment for any specific duration. Employment is at-will.